5 January 2015
DB Station&Service AG Deutsche Bahn Gruppe
INVESTIGATION ON USE OF STOLEN CITIBANK CARD
I am Li Chi Wah and I hold a Citibank Master Card 5520040000089413.
On 31 December 2014 my card was stolen at Koln Hauptbahnhof at 11:40pm and Citibank service centre has informed me that somebody at midnight 31 December 2014 used my card to purchase some train tickets at the station.
Please therefore assist in retrieving the transactions done with the above card and I would appreciate that you can review the CCTV clip to identify the person who has used this card illegally. I have on 31 December 2014 made a report at the Bundespolizei inside the station.
In addition, please advise if in general you have CCTV installed at the station. My query is that over 30 people had their rucksacks, wallets and EC-Karte stolen on that night alone. It is such a scary situation that gangsters seem to have taken control of DB train stations! Will Deutsche Bahn and the police come up with some urgent measures to counter these bizarre activities at the Station? Can we as passengers feel safer next time we visit Koln Hauptbahnhof?
My contact number in Germany is 0151-2349 2565 and I will stay till 28 January 2015.
Li Chi Wah (email: firstname.lastname@example.org)
7/F 62C Leighton Road
Causeway Bay, Hong Kong